Self Storage in Tacoma, WA

Had a great experience with the facility, up until someone decided it was ok to break in and vandalize my truck, I know it's not the facilities fault. And I am very thankful for Miriam who kept me updated at all times, and help me out through the process of insurance retrieving my vehicle for their premises. She was so nice and helpful.

Let's be clear: everything negative you may have thought about this establishment should be thrown out the window. The reason for that is because of the new manager. This business should be 5/5. A couple weeks ago, I came back from deployment on the last day of August. Being incredibly jet-lagged and cheap, I considered a desperate attempt of retrieving a U-Haul truck from here at 4 PM to get everything out of a storage unit somewhere else so I would not have to pay for September. If I had waited just one day to move everything out of that other storage unit on SEP 1st, I would have been charged an entire month's bill still. First off, the manager suggested that I park my vehicle inside the gated area for extra security while moving my stuff. That's green flag #1. Secondly, the manager asked if I needed help with moving so the truck could be back before the place closes and asked her husband to help out. Together, we moved out everything to my new apartment in about an hour, which would have originally been projected around 3+ hours by myself. That's green flag #2. Lastly, after I dropped off the U-Haul truck, the manager called back to ask if I would want to come back and fill up the gas so I would not get charged excessively for it. I made one last trip to fill up the truck. That's green flag #3. In conclusion, this is a textbook example in which new management will change all pre-conceived notions about a business. The manager is incredibly kind, thoughtful, caring, and truly enjoys what she does for work. This place is in good hands.